Frequently asked questions

Regular order is an order of any pre-listed product on our website in a regular size/fit.

Pre-orders are the orders placed through The Leather Grow Pre Launch campaign. By pre-ordering such products, you are able to get them at a discounted price and be the first ones to own the product.

Products marked as prime are ready in stock. Whereas, non-prime products are made to order. To ensure the best quality products at a minimal price, we keep only our top selling products in stock and mostly focus on made to order. This strategy helps us in reducing the product cost by eliminating the warehouse cost and at the same time, helps in fighting environmental pollution by maintaining production with less waste.

You can ask for order cancellation or change within 2 days of placing the order. If the order is dispatched, you will have to accept it and then return it for a refund or exchange.

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

To protect our customers, we regularly perform security checks on orders placed through Credit/Debit cards. If your order has been selected for review, we will request you to share an alternative email address and phone number.

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

Non-prime products are made to order and are shipped within 5-10 business days.

Prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 3-4 weeks and bespoke orders within 5-12 weeks.

We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

All orders are shipped on a Delivery Duty Unpaid (DDU) basis. Any charges incurred at customs are the buyer’s responsibility. Please check with your country’s customs office for these costs before purchase.

Once your order has been dispatched, you will be notified via email and SMS with the courier tracking number and link to track your parcel.

You can view our “Measurements Chart” to know your size.

Still, if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at Hello@theleathergrow.com and our support agent will assist you in getting a perfectly fitted jacket.

To ensure a good fit, all big and tall size customers are requested to place a “Made to Measure” order from the size options.

Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you’re unsure of your body measurements then you can select “I am not sure, I’ll provide measurements later on email” and place the order without any hesitation.

Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

– The order number
– The faulty item’s name and number
– A description of the fault (along with the pictures)

We’ll get back to you within 1 business day and once the details have been verified, will send you a replacement item as quickly as we can.

We want to ensure a satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.

You are only eligible for a refund if you fit the following criteria:

1. You have purchased a regular, in-store product.
2. The product is of a regular size (non-custom-made).
3. The product is returned in original condition and packaging within 30 days of delivery.

Personalized or other customized products may not be returned for refund or exchange under any circumstances.

We are committed to getting you your perfect jacket in the first go. However, if your custom or made-to-measure order doesn’t fit you well, we do the first alteration free of cost. You’ll need to contact our customer support for guidance on returning the jacket for alteration.

Proper care and treatment of your leather garment increases the life of it and allows you to continue enjoying the style and benefits of having a leather jacket that’s as good as new.

Remove any dust or dirt by using a soft brush and gently brushing to the garment. Clean the garment using a cleaning solution of water (preferably distilled water) and neutral soap (without any chemicals). Moisten a microfiber cloth or sponge with the solution and gently wipe down, from top to bottom, the outside of the garment.

For deep cleaning, it is always recommended to go to a cleaner that specializes in leather.

Whilst mild rain is perfectly okay and wouldn’t cause any or much damage to your leather jacket, the leather should not be exposed to significant amounts of moisture over a prolonged length of time.

In case, the leather may come into contact with water or exposed to rain, you should quickly wipe it off and allow it to dry by hanging the garment in a cool & dry place, far from direct sunlight and heat sources.

In order to maintain the looks and shape of your leather garment, it is highly important to know how to store your leather garment.

Use a breathable garment bag for storing the leather jacket, avoid plastic packaging. Use padded or wooden hangers to hang the leather jacket, this will help keep the garment in shape. Do not keep or hung the garment folded. Always store the leather garment in a cool and dry place and keep it away from direct sunlight or high heat sources.