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Regular order is an order of any pre-listed product on our website in a regular size/fit.

Non-prime products are made to order and are shipped within 5-10 business days.

Prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 3-4 weeks and bespoke orders within 5-12 weeks.

Once your order has been dispatched, you will be notified via email and SMS with the courier tracking number and link to track your parcel.

You can view our “Measurements Chart” to know your size.

Still, if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at Hello@theleathergrow.com and our support agent will assist you in getting a perfectly fitted jacket.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

– The order number

– The faulty item’s name and number

– A description of the fault (along with the pictures)

We’ll get back to you within 1 business day and once the details have been verified, will send you a replacement item as quickly as we can.

A Return Merchandise Authorization (RMA) order is generated on the request of a replacement jacket which takes the same amount of time to deliver as the new order.